And how it can make parking less confusing

Noone likes getting parking tickets, and it doesn’t help that parking signs are often unnecessarily complex. Ultimately, all you want to know is if you can park here, and for how long? However, between street cleaning, time limits, permits, and exceptions, answering that question can be… tricky.

Frustrated with this, Nikki Sylianteng prototyped a new design that replaces the information-dense, text-heavy signs with more visual representations. The result is refreshingly clear and shows the power of visualized information.

Parking signs and a redesigned version of said signs
Original parking signs (left) and the redesigned version (right). Original image by Nikki Sylianteng.

Read more about her story behind the design here:

Our daily experiences and interactions are increasingly mediated through digital products. As designers, we play an active role in the creation of these products, and as such, have a responsibility to interrogate and lessen the potential negative impacts they may cause. Minor inconveniences are one thing, but in more severe cases, risks may include things like bullying and suicide.

Consequence scanning workshop is one way to address this, and may be worth including in your design practice. It doesn’t guarantee that you’ll predict everything accurately, but the tough questions that come out of it will inform your product roadmap and design.

Illustration showing a number of story icons with brushstrokes of varying colors.
Illustration by author.

A behind-the-scenes look at the redesign of Medium’s reading list

Medium enables the creation and distribution of high-quality stories to help people gain a better understanding of the world. However, we recognize that individual interests vary from one person to the next, and thus it’s essential for Medium readers to have some control over their reading experience.

Bookmarks and reading list provide a way for readers to save stories that interest them, build their own personal library, and personalize their reading experience on Medium. Although the reader’s interest in the content is a core element, there are different intents behind this:

  • Save for reading later. E.g. Andy is waiting in…

“The Crack” by Fredrik Marklund, used under CC BY / Cropped from original

How to craft the right error messages when things go wrong

When designing a feature/product, we often start with the happy path, a scenario where everything goes as expected (i.e. no errors). This is usually a good starting point, since it allows stakeholders to focus on the goal of the said feature/product. However, it is critical not to stop here. Let’s face it, errors happen all the time, whether they are caused by the user or the system.

We at Salesforce are acutely aware of this, given that enterprise users interact with products like ours day in and day out. Additionally, many enterprise products (including Salesforce) are highly customizable, which means…

Stop right now, thank you very much (“Stop Sign” by thecrazyfilmgirl, used under CC BY / Cropped and saturated from original)

Lessons from Designing Inline Edit Experience in Lightning

You may have heard about the Salesforce Lightning Experience, which was launched to great fanfare during Dreamforce last year. This was a major milestone for us, but given the massive scope of the redesign, we had to prioritize our efforts for the initial release.

Unfortunately, some features, such as inline edit, didn’t make the cut. However, we soon learned — via Success Community, in-app feedback, and research sessions — that inline edit is a key feature that many of our customers use and love, and its absence is a major barrier to upgrading.

The product team immediately got back to…

Examples from Salesforce’s Lightning Experience

Salesforce users work with forms day in and day out, whether they are salespeople, admins, or managers. Being able to seamlessly add, edit, and delete information is a key driver of productivity. Improving this experience is one of the UX team’s goals with the new Lightning Experience.

Align Labels & Fields

In Lightning, forms are displayed with labels placed on top of their respective input fields. Top-aligned labels are efficient in that they “only require a single eye fixation to take in both input label & field.” …


Product/UX designer. Urban planning & transportation enthusiast. Recording artist (ok, not really).

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